Front desk operations are often the first point of contact for patients in ophthalmic practices. These interactions set the tone for the patient experience and play a critical role in shaping a practice’s reputation. One of the most significant challenges many practices face is managing incoming patient calls, particularly from new patients.

Ophthalmic practices often experience peak patient volumes during certain times of the year, such as back-to-school eye exams or seasonal cataract surgeries. During these busy periods, it can be challenging to keep up with the influx of patients while maintaining high-quality care.

In ophthalmic practices, patient retention is critical to maintaining a stable and profitable clinic. While much of the focus often falls on the quality of medical care, it’s the front desk experience that frequently determines whether a patient will return.

Messy EHR migrations don’t have to cause chaos in your clinic.

Provide concierge-level care with Phone COA’s preloading services.

Staffing shortages cause inefficiencies in ophthalmic practices.