Enhancing the Patient Experience in Your Clinic

In today’s world, it’s easy for patients to feel overlooked. These days it seems that everything is automated, and we interact more with technology than with humans.

When it comes to healthcare, it’s important that we never let our patients feel like they’re a second thought. In the ophthalmic space, where accurate and timely information is critical for effective care, maintaining a personal touch becomes even more essential. With automated phone calls and scheduling, we need to help remind our patients that they are more than just a number to us. At Phone COA, LLC, we’re keeping the humans in healthcare. When preloading patient charts, our virtual technicians call your patients prior to their appointments and record their information directly into your EHR system.

In the context of ophthalmology, this personal touch not only enhances the patient experience but also contributes to more accurate and comprehensive data collection. Accurate pre-visit information is crucial for ophthalmologists to provide precise diagnoses and treatment plans. Patients always appreciate the personal phone call and the kindness of our experienced technicians. If your patient is busy when we initially call, our techs will even work with them to schedule a call back at their convenience. By blending technology with personalized care, you ensure that your patients feel valued and receive the attention they deserve, ultimately leading to better outcomes and a more streamlined practice.