About Us

Explore who we are and what we do.

Who We Are

At Phone COA, LLC, we specialize in tailoring solutions to meet the unique needs of individual practices, aiming to elevate both efficiency and patient flow while delivering concierge care to their patients. Whether you're facing scheduling difficulties, looking to streamline patient intake or navigating the complexities of EHR migrations, we are here to support you and your staff.

Our team of certified virtual technicians is trained in the art of capturing patient information. From elevating the patient experience to boosting your practice’s bottom line, Phone COA is your reliable partner in ophthalmic practice management.

When you choose Phone COA, you can expect a personalized approach. We understand the challenges practices face, and our mission is to empower you with comprehensive, customized solutions that drive success in every aspect of your operations.

Letter From Our CEO

Phone COA, LLC was born out of the need to support ophthalmic practices dealing with one of the most traumatic periods in healthcare history. The pandemic, followed by the Great Resignation, left practices dealing with severe staffing shortages, backlogged patient appointments, and an influx of issues across the industry.

We are so thankful to work with some of the best practices in ophthalmology and to provide the tech support they need. With our services, practices are saving an average of 6 in-office minutes for each patient encounter while providing concierge-level service by interviewing patients from the comfort of their own home. Thank you to our practice partners and welcome to our new friends!

Ashlie Malone, Founder & CEO

Meet the Team