Our highly-trained, certified, Phone COAs save practices time and money by interviewing the patient and pre-loading the chart in advance of the patient's appointment with your office. Our unique model creates a more efficient, thorough, and productive patient encounter while engaging patients in a calm and meaningful way from the comfort of their own home. The result? Shorter technician work-up times during their appointment, better educated patients and more accurate charts, all for a fraction of what it would cost to hire additional COA support staff.
Technicians are trained in the art of capturing important information about patients, but also in identifying issues or complaints that the doctor needs to address. Phone COA, LLC clients have confidence knowing that their Phone COA support team are certified COA, COT or COMT and fully trained in the art of pre-screening patients, resulting in shorter work-up times, more complete charts, and more efficient clinics.
Clients simply tell us what they want, and we handle the rest.
For practices wanting to further enhance their patient's experience, our Phone COA team offers a patient education service as well. Your Phone COA team educates patients on your practice's use of advanced technology options for a seamless and integrated introduction before their appointment, which leads to more informed decision making and a stronger selection of advanced technology surgical options such as femtosecond laser, specialty lenses, or ORA at time of appointment.