Our virtual ophthalmic technicians specialize in preloading charts and assisting in EHR migrations.

Phone COA, LLC
Phone COA, LLC
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    • Home
    • Preloading/Prescreening
    • EHR Migration
    • FAQs
    • Contact Us
    • Community
    • Blog
  • Home
  • Preloading/Prescreening
  • EHR Migration
  • FAQs
  • Contact Us
  • Community
  • Blog

A Letter From Our Founder

Phone COA, LLC was born out of the need to support ophthalmic practices dealing with one of the most traumatic periods in healthcare history. The pandemic, followed by the Great Resignation, left practices dealing with severe staffing shortages, backlogged patient appointments, and an influx of issues across the industry.


We are so thankful to work with some of the best practices in ophthalmology and to provide the tech support they need. With our services, practices are saving an average of 6 in-office minutes for each patient encounter while providing concierge-level service by interviewing patients from the comfort of their own home. Thank you to our practice partners and welcome to our new friends!


Ashlie Malone, Founder & CEO



Meet Our Team

Phone COA's founder and CEO, Ashlie Malone MBA, JD, COE

Ashlie Malone, MBA, JD, COE

Jane Shuman, MSM, COT, COE, OCS

Jane Shuman, MSM, COT, COE, OCS

Founder & Chief Executive Officer

COO of Phone COA, Jane Shuman

Jane Shuman, MSM, COT, COE, OCS

Jane Shuman, MSM, COT, COE, OCS

Jane Shuman, MSM, COT, COE, OCS

Chief Operating Officer/Partner

Phone COA's technician coordinator, Brenea Facchini

Brenea Facchini, COMT, CPC, OSC

Jane Shuman, MSM, COT, COE, OCS

Brenea Facchini, COMT, CPC, OSC

Technician Coordinator

Phone COA's brand coordinator, Mary Catherine O'Neil

Mary Catherine O'Neil

Mary Catherine O'Neil

Brenea Facchini, COMT, CPC, OSC

Brand Coordinator

Phone COA's bookkeeper, Sherri Dalheim

Sherri Dahlheim

Mary Catherine O'Neil

Sherri Dahlheim

Financial Coordinator/Bookkeeper

See what others are saying about Phone COA!

Review from Carolina Cataract

Review from Carolina Cataract

Review from Carolina Cataract

A positive review from one of Phone COA's clients

This review of Phone COA comes from one of our clients; Carolina Cataract & Laser Center. They have seen a clear increase in efficiency as well as patient satisfaction.

Patient Feedback

Review from Carolina Cataract

Review from Carolina Cataract

A quote from a Phone COA technician about how much a patient loved our services

This feedback came from one of our wonderful technicians who had just prescreened a patient with the Eye Care Institute. It means a lot to be able to ease the stress for so many patients. 

Promptly Partnership

Review from Cape Fear Cataract & Cornea

Review from Cape Fear Cataract & Cornea

Explanation of how Phone COA and Promptly can help your practice

We have been lucky enough to partner with Promptly Patient Experience Suite to deliver a one-top solution for practices looking to increase efficiency.

Review from Cape Fear Cataract & Cornea

Review from Cape Fear Cataract & Cornea

Review from Cape Fear Cataract & Cornea

A positive review from one of Phone COA's clients

This review comes from Dr. Brian Groat of Cape Fear Cataract and Cornea. He has found that not only do his patients love our service, but his in-clinic technicians love the accurate charts and improved patient flow. 

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Connect With Us

Phone COA, LLC

E: info@phonecoa.com

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