We are you! Phone COA, LLC was created by three industry professionals, Jane Shuman, COT, COE, Ashlie Malone, MBA, JD, COE, and ophthalmic surgeon Brian Groat, MD, as a way to help ophthalmic practices with the tech shortage that is so common across our industry today. Jane's unique blend of training and oversight for all of our Phone COAs, Ashlie's practice management and business experience, and Dr. Brian Groat's extensive medical expertise offers practices much more than COA support - our blend of expertise offers a true partnership where clinics are more efficient, patients are better educated and practice technicians are more productive.
And the best part - all of our Phone COAs are iJCAHPO certified as either a COA, COT or COMT, so you receive the best of the best, at a cost that is often less expensive than hiring full-time staff!
Did you know that the average technician work-up time for a new cataract patient ranges from 40 minutes to one full hour? Ophthalmic practices are limited by the number of work ups each COA can complete, resulting in limits to growth and long patient wait times in office. Our Phone COAs enhance the patient experience by reducing in-office technician work-up times by as much as 20 minutes per patient, resulting in more efficient clinics, shorter patient wait times and increased patient volumes. And the best part - the cost of adding your Phone COA to your team is often cheaper than adding full-time COAs to your practice!
In fact, most Phone COA, LLC clients are able to add to their clinics 1-2 additional patients per day, resulting in an average of $38,000* in additional revenue per year - which more than pays for your Phone COA, LLC services!
(*estimated based on industry allowables)